Customer satisfaction first
We put customer satisfaction first through competitive pricing and after-sales service that is genuinely delivered.
Products
More than a hundred registered instruments and reagents, grouped by laboratory discipline.
All ProductsAbout Us
We connect the world’s leading medical device manufacturers with laboratories, hospitals and clinics across Indonesia — and stay beside them long after the instrument is installed.
Our Story
Serving since 2002 — 24 years.
PT Setia Anugrah Medika is a medical device distributor established in 2002, headquartered in Jakarta and run by professionals supported by marketing and technical teams experienced in the medical field — laboratory diagnostics in particular.
The products we distribute span laboratory diagnostics, anatomical pathology, medical and veterinary lines. Within laboratory diagnostics our portfolio covers haemostasis, clinical chemistry, cardiac markers, women’s health, haematology, immunology, microbiology, laboratory accessories, virus transport media and rapid tests.
Our anatomical pathology line provides microtomes, tissue processors, slide and paraffin cabinets, and their supporting accessories. The medical line covers disposable pumps, reusable devices and insulin needles.
We are committed to putting customer satisfaction first through competitive pricing and after-sales service that is genuinely delivered — from training programmes through to instrument repair. We keep improving so that relationships with both customers and principals continue as a professional business partnership.
Vision
To become the finest medical device provider in Indonesia.
Mission
To deliver the best quality in product, price and service for our customers.
Operating Principles
We put customer satisfaction first through competitive pricing and after-sales service that is genuinely delivered.
A certified quality management system and CDAKB practice keep every product traceable from principal to end user.
We maintain continuous relationships as a professional business partner — for customers and principals alike.
Internal processes, team competence and the product portfolio are reviewed continuously so service never stands still.
Principal Network
Each principal is selected through quality evaluation, registration completeness, and readiness to support the product long term.
United States
Belgium
China
India
Italy
Japan
Germany
Canada
Principals & Brands
Milestones
PT Setia Anugrah Medika is established in Jakarta as a medical device and laboratory diagnostics distributor.
Supplying rapid tests, VTM, real-time PCR and RNA extraction systems to laboratories across the country.
The Neutralizing Antibody reagents we distribute are validated by Litbangkes and presented together with PDS PatKLIn.
The company quality management system is certified to ISO 9001:2015; the veterinary division opens a new office and warehouse.
Haematology, clinical chemistry, coagulation, HPLC, anatomical pathology and neonatal reagent lines enter the LKPP e-Catalogue.
Taking part in ACQALM 2026 with INAEQAS and PDS PatKLIn, continuing the KONAS, PIT and SSAM series of previous years.
Quality & Compliance
ISO 9001:2015
The company quality management system is certified to ISO 9001:2015.
CDAKB
Operating under Indonesia’s Good Medical Device Distribution Practice, and once appointed as a model company in CDAKB technical guidance.
AKL Kemenkes RI
The products we distribute hold medical device distribution licences from the Indonesian Ministry of Health.
e-Katalog LKPP
Registered as a supplier on the LKPP e-Catalogue across multiple reagent and device lines.
Why Choose Us
Two decades of experience
More than twenty years serving customers across Indonesia, with a commitment to protecting the trust already earned.
A complete product line
Instruments, reagents, controls and consumables from a single partner — fewer vendors for your team to manage.
Nationwide sales team
Sales representatives are stationed across the regions, so visits and consultations need not wait for a schedule from Jakarta.
Distributed technical team
Engineers and technical support are placed within service regions to shorten response time when an instrument fails.
Continuous innovation
The portfolio is refreshed as testing methods evolve — from CLIA and PCR through to thromboelastography.
Fair pricing
Competitive pricing with flexible procurement schemes, including the LKPP e-Catalogue route for government institutions.